Comparison · Competitor details as of November 2026
Kylix vs Tidio
Tidio is a live chat and chatbot platform with a free plan and a separate AI agent called Lyro. Kylix is one AI agent across chat and DMs for Shopify stores. Here is how they compare.
At a glance
Competitor details as of November 2026
| Topic | Kylix | Tidio |
|---|---|---|
| Pricing model | Flat monthly plans, each with included conversations. No per-resolution or per-message fees. When you use a plan's conversations you move up a plan to keep answering new ones. | Monthly plans by billable conversations. The Lyro AI agent has its own allowance: the pricing page says the first 50 conversations are free (lifetime), and more are sold as an add-on.[1][2] |
| Starting price | From $19 a month for 50 conversations, website chat only. Starter is $149 a month for 1,000 conversations, with Instagram DMs and website chat. Growth is $599 a month for 5,000 conversations, with all channels. | A free plan at $0. Starter is listed at $24.17 a month for 100 billable conversations and Growth starts at $49.17. The Lyro AI add-on starts at $32.50 a month for 50 conversations. The page offers monthly and annual billing.[1][2] |
| Channels | Website chat, Instagram DMs, WhatsApp, email, SMS (add-on) and voice (beta), in one inbox, with a Shopify connection. Lite and Basic are website chat only, Starter adds Instagram DMs, WhatsApp starts on Growth. | Live chat, email, Messenger, Instagram and WhatsApp are listed on the plans.[1] |
| Setup | Self-serve, about an hour: connect Shopify, add your site or brand documents, switch on a first channel. No developer needed. | Not confirmed on the vendor's pages |
| Free trial | 14-day free trial on every plan. A card is added at signup and nothing is charged until day 15. | A free plan, plus a 7-day free trial on Starter, Growth and the Lyro add-on. The pricing page says no card is needed.[1] |
Choose Tidio if
- You want a free plan to start with, or the lowest possible entry cost.
- You need live chat, email, Messenger, Instagram and WhatsApp from one tool at small-business prices.
- You want to try an AI agent on a small allowance first: the pricing page lists the first 50 Lyro conversations as free (lifetime).
Choose Kylix if
- You want the AI agent to carry the conversation and sell in Instagram DMs and website chat, using your Shopify orders and catalogue.
- You want the AI included in one plan price instead of a separate AI allowance.
- You want a trial of the real product: 14 days on any plan.
Common questions
- Does Kylix have a free plan like Tidio?
- No. Kylix has a 14-day free trial on every plan and paid plans from $19 a month for 50 conversations, website chat only. Tidio has a free plan, so it is the cheaper place to start if cost is the only factor.
- What does Kylix cost to try?
- 14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.
- How current is this comparison?
- Tidio details were read from Tidio's own pricing pages in November 2026 and are linked under Sources. Prices and plans change, so check Tidio before you buy.
Sources
Every claim about Tidio comes from the vendor's own pages, read in November 2026. Vendors change prices and plans, so check their page before you decide.
- Tidio pricing pagehttps://www.tidio.com/pricing · read November 2026
- Tidio pricing, customer service planshttps://www.tidio.com/pricing/customer-service/ · read November 2026
Trademarks belong to their owners. Kylix is not affiliated with Tidio; product names appear as plain text for comparison only.
Try Kylix on your own store
14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.
Start your 14-day free trial