Built for the brands that can't afford to go quiet at midnight.
Kylix Agent is an AI-powered customer engagement platform built specifically for consumer brands. We deploy intelligent agents that know your products, speak your brand's language, and serve your customers across every channel — around the clock.
It's 2am. A customer wants to buy. No one answers.
Every consumer brand has the same silent problem: the gap between when customers have questions and when anyone is available to answer them. It's 2am in London. A customer found your brand on Instagram, went to your website, read three product pages, and now has one specific question about whether your supplement is safe to take with a medication they're on. Your support team is asleep. Your FAQ page doesn't cover it. Your chatbot offers them a dropdown with six options, none of which are relevant. They close the tab. They buy from a competitor tomorrow morning.
The traditional solutions don't fix this. Hiring a support team is expensive, geographically constrained, and still leaves gaps. Generic chatbot builders create rigid decision trees that break the moment a customer asks something unexpected. Outsourced support centres deliver inconsistent brand voice and no product depth. None of these solutions treat the problem at its root: brands need an agent that genuinely understands their products and is always available to have a real conversation. That is the problem Kylix was built to solve.
Built on the best infrastructure available — chosen deliberately.
Every component of our stack was chosen to solve a specific problem at a level of quality that our brands can rely on.
Claude AI by Anthropic Reasoning & conversation
Every Kylix agent is powered by Claude, Anthropic's frontier AI model. We chose Claude because it is not just capable — it is careful. Claude is trained to be honest, to acknowledge uncertainty, to avoid harmful outputs, and to hold complex, nuanced conversations without hallucinating facts or making claims it cannot support. For brands in regulated categories where an irresponsible AI response carries real legal and reputational risk, that carefulness is not a nice-to-have — it is the minimum requirement.
ElevenLabs Voice synthesis
Kylix's voice widget is powered by ElevenLabs, the industry standard for realistic AI voice synthesis. When a customer speaks a question into your website chat, ElevenLabs handles the voice processing — transcription, synthesis, and the natural prosody that makes voice interactions feel like a real conversation rather than an automated phone menu.
Supabase Data infrastructure
Kylix uses Supabase as its primary data infrastructure — handling real-time data, customer memory, conversation logs, authentication, and the operational database that powers your analytics dashboard. Supabase is built on PostgreSQL with row-level security, which means your brand's data and your customers' conversation history are isolated at the database level — not just at the application level.
Every brand deserves an agent that never sleeps, never misses a message, and never gets your products wrong.
The gap between what large enterprise brands can afford in customer support and what independent and mid-market consumer brands can afford has always been significant. Kylix exists to close that gap. We believe that a founder running a wellness brand from their home office should have access to the same quality of customer engagement infrastructure as a brand with a 50-person support team.
We measure our success the same way our brands measure theirs: by the quality of the conversations their agents have, the revenue those conversations generate, and the customers who get an answer at 2am and come back the following morning to complete their purchase.
Honesty over hype
We tell you what our agent can do and what it can't. We tell you when a question is outside its training and should go to a human. We don't oversell capability and we don't hide limitations. If Kylix isn't the right fit for your brand, we'll tell you that too.
Quality of conversation over volume of features
We build fewer things and build them properly. A Kylix agent that handles 800 conversations a month with a 94% resolution rate is worth more to your brand than one that handles 2,000 with a 60% rate. We care about how good the conversations are, not just how many there are.
Brands first, always
Your customer data is yours. We don't use your conversations to train general-purpose models. We don't sell your data. We don't build audience profiles. Every piece of data we hold exists for one purpose: making your agent better for your customers.