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CHANNELS / TIKTOK SHOP (COMING SOON)

Your TikTok Shop buyers, answered.

Coming soon, in TikTok review. Buyers ask where their order is, how tracking works and whether they can return something. Kylix will answer those questions for TikTok Shop sellers once TikTok Shop is approved. It is not live yet.

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TikTok ShopExample conversationKylix replying
Where is my order? It has been a few days.
✦ KylixLet me check. Your order has shipped and is on its way. Here is the tracking update.
WHAT IT DOES

TikTok Shop, handled end to end.

  • Where is my order

    Planned: order status and tracking answered from your TikTok Shop order data, with no copy-pasting from Seller Center.

  • Tracking and delivery

    Planned: buyers get a clear update on shipping and delivery without waiting for your team.

  • Returns and policies

    Planned: the agent explains your return and refund policies in your tone and hands anything sensitive to your team.

  • Buyer chat replies

    Replies to buyer chat will be available once TikTok approves customer-service access for your shop.

AvailabilityComing soon3 steps to connect

REVENUE PLAYS

Grow revenue from every conversation.

  • Sells like on every channel

    Kylix recommends products and shares a checkout link when a buyer is ready, the same way it does on your other channels.

  • Brings buyers back

    Buyers you have helped can hear from you again through the channels they have agreed to, with the same rules as everywhere else.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

How it is planned to work

Coming soon, in TikTok review. TikTok Shop is not live yet. It is planned for Growth, which includes every channel. Buyer chat replies will be available once TikTok approves customer-service access.

  1. Planned: choose Connect TikTok Shop in your Kylix dashboard.
  2. Planned: approve access for your shop on TikTok.
  3. Planned: orders and tracking sync, and the agent starts using them.
ALL CHANNELS

One agent behind every channel.

Put Kylix on TikTok Shop.

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14-day free trial on every plan.

TikTok Shop — Kylix Agent