Replies while they're still scrolling.
Answer product questions and send a checkout link inside the DM.
Fall 2026 release
Close sales in the DM. Clear the rest.
Kylix answers Instagram, WhatsApp, SMS (add-on), email and chat in your voice, sells inside the DM, and leaves you an empty inbox.
A first answer in seconds.
Website chat that knows your catalog, orders and policies.
Texts that bring them back.
Reorder nudges and order help over SMS (add-on), with opt-out (STOP) handling built in.
Support in the app they already use.
WhatsApp conversations, handled in the same inbox.
Email, answered on its own.
Order questions and returns resolved before you open your laptop.
Picks up when they call.
Voice (beta) that handles the routine and hands off the rest.
Instagram comment to DM Reply to a comment and move the buyer into the DM.Coming soon
Tone and personality
Your voice, with a personality.
Slide from buttoned-up to warm, then add up to two personality traits. Kylix rewrites the same answer in your brand's words.
Skills
Teach Kylix a move in two steps.
Pick two actions, drop them in order. The next time a customer asks, Kylix does both.
More like this
From a list of links to a shelf of picks.
Instead of pasting URLs, Kylix shows the right products in the thread, ready to add to cart.
Guardrails and handoff
It knows when to stop and hand over.
You decide what Kylix may promise and when a person steps in. Handed-over chats are never closed automatically.
- A list of things it must never claim
- Escalation triggers you pick in Brand knowledge
- A discount ceiling, and when a discount may be offered
Kylix tells the customer
It says the conversation has gone to your team and when to expect a reply.
It lands in your Inbox
Marked Needs you, with the full conversation and the customer's details.
Your team replies on the same channel
Instagram stays Instagram, SMS stays SMS. Kylix pauses while you talk.
A person resolves it
Hand the chat back to Kylix, which closes it. Nothing is auto-resolved.
Learns your brand every day
Proposed by Kylix. Approved by you.
Kylix notices store rules, writing style and facts in your conversations and proposes them. Nothing changes until you approve it.
- Approve, edit or reject each learning
- Approved learnings apply to every channel from the next message
- The dashboard tracks resolution rate and tokens per resolved conversation since the first learning
FAQ
Questions about the agent.
Does Kylix make things up?
It answers from your products, policies and documents. When it cannot answer, it says so and either hands over or logs the question in Analytics so you can teach it once.
Can it change orders on its own?
Only the actions you switch on: cancel within a window you choose, change address, request a return, pause a subscription. Each needs Shopify permission and is off until you enable it.
What does a customer see when a person is needed?
Kylix says it has passed the conversation to your team and when to expect a reply. Your team answers on the same channel from the Inbox.
Which plan do I need?
DM selling, with a discount code and checkout link, is included from Starter, which covers Instagram DMs and website chat. Campaigns such as reorder reminders and partner codes, and every other channel, are on Growth and above. See Pricing for the full list.
Does it get better over time?
Yes. Kylix proposes what it learned from your conversations. You approve, edit or reject each one, and approved learnings apply to every channel from the next message.
Try Kylix, on us.
14-day free trial on every plan.
