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CHANNELS / SMS (ADD-ON)

Text messages, answered the moment they arrive.

Customers text the number on your packaging, receipts and ads. Kylix answers, and brings in your team when a person is needed.

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SMSExample conversationKylix replying
Is my order out for delivery today?
✦ KylixIt is. The carrier shows delivery today by 8pm. Tracking link: your order page.
WHAT IT DOES

SMS, handled end to end.

  • Replies to inbound texts

    Questions about orders, products and policies get a clear answer within seconds.

  • Same brain as every channel

    The agent uses the same brand knowledge and live store data as your chat and DMs.

  • One inbox

    Text conversations appear in the same helpdesk as everything else, with a history per customer.

  • Human handover

    Anything that needs a person moves to your team with the conversation history attached.

AvailabilityStarter and above3 steps to connect

REVENUE PLAYS

Grow revenue from every conversation.

  • Reorder reminders by text

    Set a rule, such as a text 30 days after purchase, and Kylix sends it automatically to one-time customers who have agreed to hear from you. Available on Growth and above.

  • Sell by text

    A customer who texts with buying interest gets a discount code and a checkout link. Included from Starter, with the SMS add-on.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

Get a number and go

SMS is an add-on on every plan from Starter, so you add it in Billing when you need it. DM sales are included from Starter; reorder reminder texts are on Growth and above.

  1. Choose SMS in your dashboard.
  2. Provision a number for your brand.
  3. Send a test text and switch the agent on.
ALL CHANNELS

One agent behind every channel.

Put Kylix on SMS.

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14-day free trial on every plan.

SMS — Kylix Agent