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CHANNELS / INSTAGRAM DMS

Your Instagram DMs, answered and sold.

Most of your customers ask questions in the DMs. Kylix replies in seconds, recognises who is messaging, and turns interest into a checkout link without leaving the thread.

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Instagram DMsExample conversationKylix replying
love this! is it good for beginners?
✦ KylixThank you! Yes, it works well as a starter. Here is the one I would pick, with a link straight to checkout.
WHAT IT DOES

Instagram DMs, handled end to end.

  • Recognises the customer

    Match an Instagram handle to a Shopify order so nobody is asked for an order number.

  • Story-mention thank-yous

    When someone mentions you in a story, Kylix can reshare it and send a thank-you automatically. Available on Growth and above.

  • Campaign ref links

    Links in your bio, ads or posts open a conversation with the right context already attached. Available on Growth and above.

  • Creator codes

    Issue personal codes for creators and track which DMs turned into orders. Available on Growth and above.

AvailabilityStarter and above3 steps to connect

Coming soon

Instagram comment replies and DM offers

Kylix will reply to comments on your posts and send a DM with an offer to the people who show interest. It is coming soon and is not live yet.

Coming soon
REVENUE PLAYS

Grow revenue from every conversation.

  • Sell inside the DM

    Kylix answers questions, creates a discount code and sends the checkout link without leaving the thread. Included from Starter.

  • Campaign links and creator codes

    Run a campaign from your bio, ads or creators and see which DMs turned into orders. Available on Growth and above.

  • Comment-to-DM (coming soon)

    Kylix will reply to comments and DM people who comment with buying interest, with an offer. Growth and above.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

Connect with one login

Instagram DMs are available from Starter, which covers Instagram DMs and website chat, with DM sales. Campaign links, creator codes, partner codes, reorder reminders and story reposts are on Growth and above. Story reposts need an extra Instagram publishing permission. Replies to Instagram comments, with a DM offer to interested commenters, are coming soon and not live yet.

  1. Log in with Instagram from your Kylix dashboard.
  2. Send yourself a test DM and watch the agent reply.
  3. Switch the agent on for live conversations.
ALL CHANNELS

One agent behind every channel.

Put Kylix on Instagram DMs.

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14-day free trial on every plan.

Instagram DMs — Kylix Agent