One agent on every channel your customers use.

• Website chat

  All plans

  Sells

  Discount code and checkout link in the chat

  Supports

  Answers from your catalog and policies, order lookups

  Retains

  Remembers returning customers

  Setup: 3 steps to connect

  Website chatExample conversation

  Do you ship to Canada, and how long does it take?

  ✦ KylixWe do. Standard shipping to Canada usually takes 5 to 8 business days. Want me to add your pick to a cart so you can check the exact cost?
  See Website chat

• Shopify app

  All plans

  Sells

  Creates the discount codes for conversations

  Supports

  Live orders, tracking and stock

  Retains

  Matches orders back to the conversation

  Setup: 3 steps to connect

  Shopify appExample conversation

  Where's my order? I ordered last week.

  ✦ KylixFound it. Your order shipped yesterday and is on its way. Here is your tracking link.
  See Shopify app

• Instagram DMs

  Starter and above

  Sells

  Sells inside the DM with a code and link

  Supports

  Answers questions in seconds

  Retains

  Story thank-yous, creator codes and partner codes

  Setup: 3 steps to connect

  Instagram DMsExample conversation

  love this! is it good for beginners?

  ✦ KylixThank you! Yes, it works well as a starter. Here is the one I would pick, with a link straight to checkout.
  See Instagram DMs

• TikTok Shop (Coming soon)

  Coming soon

  Sells

  Plans to answer buyer questions that lead to orders

  Supports

  Buyer chat replies, once TikTok approves access

  Retains

  Not planned yet

  Setup: 3 steps to connect

  TikTok ShopExample conversation

  Where is my order? It has been a few days.

  ✦ KylixLet me check. Your order has shipped and is on its way. Here is the tracking update.
  See TikTok Shop

• WhatsApp

  Growth and above

  Sells

  Sells in the chat with a code and link

  Supports

  Order status and product questions

  Retains

  Reorder reminders

  Setup: 3 steps to connect

  WhatsAppExample conversation

  Can I change the address on my order?

  ✦ KylixYes, since it has not shipped yet. Send me the new address and I will pass it to the team to update.
  See WhatsApp

• SMS (Add-on)

  Starter and above

  Sells

  Texts a code and a checkout link

  Supports

  Quick answers and order lookups

  Retains

  Reorder reminder texts

  Setup: 3 steps to connect

  SMSExample conversation

  Is my order out for delivery today?

  ✦ KylixIt is. The carrier shows delivery today by 8pm. Tracking link: your order page.
  See SMS

• Voice (Beta)

  Growth and above

  Sells

  Not on this channel

  Supports

  Answers calls and texts links by SMS

  Retains

  Not on this channel

  Setup: 3 steps to connect

  VoiceExample conversation

  Hi, I wanted to ask about the status of my subscription.

  ✦ KylixOf course. I can see your plan is active and your next shipment goes out Friday. Anything you would like to change?
  See Voice

• Helpdesk inbox

  All plans

  Sells

  Not on this channel

  Supports

  One inbox, with full history and handover

  Retains

  Not on this channel

  Setup: 3 steps to connect

  Helpdesk inboxExample conversation

  I would like to speak to someone about a damaged item.

  ✦ KylixI am sorry about that. I have passed this to our team with your photos and order details, and a person will reply here.
  See Helpdesk inbox

• Instagram comments

  Coming soon

  Replies to comments and DMs interested commenters with an offer.

  Planned for Growth and above.

  See Instagram DMs

Retaining on a channel (reorder reminders, creator and partner codes) is on Growth and above.