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CHANNELS / WHATSAPP

WhatsApp conversations that never wait.

Give customers the thread they already use. Kylix answers questions, shares order updates and guides people to checkout on WhatsApp Business.

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WhatsAppExample conversationKylix replying
Can I change the address on my order?
✦ KylixYes, since it has not shipped yet. Send me the new address and I will pass it to the team to update.
WHAT IT DOES

WhatsApp, handled end to end.

  • Instant, on-brand replies

    Orders, shipping, products and policies, answered in your tone at any hour.

  • Order updates in thread

    Customers check status and tracking by asking, using live Shopify data.

  • Sell in the chat

    The agent recommends products and sends a checkout link when a customer is ready. Included from Starter.

  • Human handover

    Anything sensitive or complex moves to your team in the shared inbox with the history attached.

AvailabilityGrowth and above3 steps to connect

REVENUE PLAYS

Grow revenue from every conversation.

  • Sell in the thread

    Customers ready to buy get a recommendation and a checkout link in the same conversation.

  • Reorder reminders

    Set a rule, such as a remind-to-buy message 30 days after purchase, and Kylix sends it automatically to one-time customers who have agreed to hear from you. Available on Growth and above.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

Connect your WhatsApp Business number

WhatsApp is included on Growth and above, which include every channel. Starter covers Instagram DMs and website chat. DM sales are included from Starter; reorder reminders are on Growth and above.

  1. Choose WhatsApp in your dashboard.
  2. Connect or provision your business number.
  3. Send a test message and switch the agent on.
ALL CHANNELS

One agent behind every channel.

Put Kylix on WhatsApp.

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14-day free trial on every plan.

WhatsApp — Kylix Agent