Everything your brand needs to be available, intelligent, and compliant — at every customer touchpoint.
Kylix is not a generic chatbot with your logo on it. Every feature was designed for the specific challenges of consumer brands in regulated and competitive categories.
An agent that knows your brand as well as your best employee — without the onboarding.
Most chatbots operate from a fixed decision tree — a rigid flowchart of if-this-then-that logic that breaks the moment a customer asks something unexpected. Kylix works differently. We train your agent on the actual substance of your brand: your product formulations, your origin story, your customer personas, your tone of voice, your FAQs, and your competitive positioning. The result is an agent that can hold a genuine product conversation, not just pattern-match against a keyword list.
Brand training starts with a document upload — a PDF, a Word file, a URL, or a combination. Your agent ingests this material, builds a structured understanding of your products and brand, and uses that understanding to generate responses in real time. You can update your training documents at any time, and changes propagate to your live agent within minutes.
The difference in quality is immediate and obvious. A customer who asks 'which of your supplements would help with post-workout recovery?' gets a considered, specific answer that reflects your product range and brand philosophy — not a generic redirect to your FAQ page.
One agent. Every channel your customers already use.
Your customers don't use one channel — they use all of them. They discover you on Instagram, ask a question over WhatsApp, check their order on Facebook Messenger, and browse your website in the same afternoon. Kylix deploys a single intelligent agent across WhatsApp Business, Instagram Direct Messages, Facebook Messenger, and your website chat widget — simultaneously, with a consistent brand voice across every channel.
Every channel is a first-class deployment. On WhatsApp, your agent handles rich media and sends product images. On Instagram DMs, it responds to story replies and post comments. On Facebook Messenger, it manages page inquiries and order follow-ups. On your website, it powers a fully branded chat widget.
Because all channels run through the same Kylix brain, your agent has a unified view of each customer regardless of where they reach out. A customer who contacted you on Instagram last week and returns via WhatsApp today is recognized and remembered.
Let your customers speak — and actually be understood.
Typing on a phone is friction. For many customers — especially in wellness and lifestyle categories where questions are nuanced — a voice interaction is faster, more natural, and more likely to get them the answer they need. Kylix's voice widget lets customers speak their questions directly into your website chat, which Kylix transcribes, understands, and responds to with the same intelligence as a text conversation.
The voice widget is built for real-world language — not clean, well-punctuated sentences. It handles accents, incomplete thoughts, brand-specific product names, and colloquial phrasing.
Voice is currently available in beta on Growth and Enterprise plans. It can be enabled and positioned on any page of your website, and the transcript of each voice interaction is stored alongside your standard conversation analytics.
The most common customer question — answered instantly, without a human.
'Where's my order?' is the single most common question in e-commerce customer support. Kylix connects directly to your Shopify store and pulls live fulfillment data, carrier tracking numbers, estimated delivery dates, and order status in real time. When a customer asks about their order, your agent answers with full accuracy and context — instantly.
The integration goes deeper than a simple status lookup. Your agent can identify whether an order is processing, in transit, out for delivery, delivered, or flagged for an exception. On Growth and Enterprise plans, it can also handle return initiation.
Shopify integration is included on every plan. Setup takes under ten minutes: you connect your store via OAuth, grant the required permissions, and your agent immediately has access to live order data.
No more 'as I mentioned before.' Your agent remembers everything.
One of the most frustrating experiences in customer support is having to repeat yourself. Kylix solves this with persistent customer memory — a structured record of each customer's past interactions, purchase history, stated preferences, and previous questions that travels with them across sessions and across channels.
Memory works at two levels. Conversational memory tracks the context of a single session. Cross-session memory means that a customer who contacted you three weeks ago returns with full context — your agent picks up where it left off.
Customer memory is available on Growth and Enterprise plans. All memory data is stored securely, encrypted at rest, and subject to your customers' data rights — including the right to request deletion under GDPR.
Built for regulated industries — out of the box, not as a bolt-on.
If your brand sells supplements, wellness products, skincare, or anything touching health claims, you already know the risk. A single irresponsible claim can expose your business to regulatory action, platform removal, or legal liability. Generic AI tools are not built with this nuance. Kylix is.
In practice, compliance awareness means three things. First, your agent knows which types of claims are permissible and which are not. Second, when a customer asks a question requiring a medical answer, your agent responds carefully and recommends consulting a healthcare professional. Third, questions outside your agent's safe response zone are flagged for human review.
On Enterprise plans, compliance rules are fully customizable — your specific compliance framework, approved language list, and escalation workflow applied consistently across every channel.
Every conversation is a data point. Kylix turns them into decisions.
Most brands have no idea what their customers are actually asking. Kylix changes this entirely. Every conversation your agent handles is logged, analyzed, and surfaced in a real-time analytics dashboard that shows you exactly what your customers want, what they're confused about, and where your brand's messaging is falling short.
The dashboard covers the metrics that matter: total conversation volume, resolution rate, average response time, top questions by category, peak conversation hours, and channel-by-channel breakdown. On Growth and Enterprise plans, you also receive weekly performance reports by email.
The intelligence in your analytics dashboard is circular and compounding. You identify gaps, update your training documents, your agent improves, your resolution rate rises. Each iteration makes your agent more effective.
Serve every customer in the language they think in — automatically.
Language is one of the most significant barriers in customer support. A customer who speaks Spanish as their first language will ask simpler questions and abandon interactions sooner — not because they're less engaged, but because the cognitive overhead of switching languages is real. Kylix's upcoming multi-language support eliminates that friction. Your agent detects the language each customer writes in and responds in kind.
Multi-language support is not a translation layer bolted onto English responses. Kylix understands and generates natively in each supported language. The initial release will support Spanish, French, Portuguese, Arabic, German, and simplified Chinese.
For Enterprise customers, multi-language support will include language-specific brand training documents and custom compliance rules per language and market. This feature is in active development and will be available first on Growth and Enterprise plans.