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CHANNELS / WEBSITE CHAT

A chat widget that answers, recommends and closes.

Add Kylix to your store and every visitor gets an instant, on-brand answer. Product questions, order status, policies and checkout links, any hour of the day.

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Website chatExample conversationKylix replying
Do you ship to Canada, and how long does it take?
✦ KylixWe do. Standard shipping to Canada usually takes 5 to 8 business days. Want me to add your pick to a cart so you can check the exact cost?
WHAT IT DOES

Website chat, handled end to end.

  • Answers in your brand voice

    Kylix learns your products, tone and policies, so replies sound like your team wrote them.

  • Knows the order

    With Shopify connected, the agent looks up live orders, tracking and products instead of asking customers to wait.

  • Sells as well as supports

    On purchase intent it recommends the right product and sends the customer straight to checkout. Included from Starter.

  • Hands over cleanly

    When a person should take over, the full conversation lands in your helpdesk inbox with context.

AvailabilityAll plans3 steps to connect

REVENUE PLAYS

Grow revenue from every conversation.

  • Answer hesitation, then close

    A shopper unsure about size, ingredients or delivery gets a clear answer and a direct link to checkout, instead of leaving the page.

  • Recognise returning buyers

    With Shopify connected, the agent knows who has bought before and can suggest a reorder.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

Self-serve, set up yourself in about an hour

The website widget is included on every plan, including Lite and Basic. Selling in the chat, with a discount code and checkout link, is included from Starter.

  1. Create your account and connect your store.
  2. Let the agent learn your site and brand documents.
  3. Paste one snippet on your site and switch it on.
ALL CHANNELS

One agent behind every channel.

Put Kylix on Website chat.

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14-day free trial on every plan.

Website chat — Kylix Agent