Answer the phone without hiring a phone team.
Callers get the same agent that handles your chat and DMs. It knows your products and policies, looks up the order and texts the link.
Voice is in beta and included on Growth and above.
CallerHi, where is my order? I ordered the sampler on Monday.
✦ KylixOrder 1048 shipped Tuesday and arrives Thursday. Want me to text you the tracking link?
From the first ring to a text in the caller's hand.
The caller rings your number
You provision the number from the dashboard and review the greeting first.
Kylix answers from your knowledge
The same products, tone and policies as your other channels, in plain spoken language.
It looks up the order
Order status and tracking are read live from Shopify while the caller is on the line.
It texts the link by SMS
Tracking pages, checkout links and policies go to the caller's phone by SMS. Never WhatsApp.
A person steps in when needed
The caller is handed over with the context already captured.
No missed calls, no voicemail pile-up.
Kylix picks up, answers from your knowledge and texts the caller what they need. Your team only hears about the calls that need a person.
Built so the pause stays short.
Voice runs on a streaming relay, so Kylix starts answering while it works out the rest. Keeping the gap between the caller finishing and Kylix replying as small as possible is a design rule, not an afterthought.
- Streaming, not turn-by-turn
- Short spoken answers, not paragraphs
- Links go to the phone, so nobody has to read out a URL
Every call is in your Inbox.
No voicemail box to check. The call lands next to your other conversations with its outcome, so your team sees one history per customer.
- Logged with its outcome
- Handed-over calls are marked Needs you
- Reply or follow up on the channel the customer prefers
Same rules as every other channel.
Answers from your knowledge
It says when it does not know instead of guessing.
Things it must never claim
The list you keep in Brand knowledge applies on the phone too.
A person when it matters
Escalation triggers hand the caller over with context.
Questions about Voice.
How do callers reach Kylix?
You provision a phone number from your dashboard and review the greeting before anything goes live. Then you place a test call and switch it on.
Why does Kylix text links instead of sending them on WhatsApp?
Not everyone has WhatsApp. Links and information for a caller go by SMS, which works on every phone.
What if the caller needs a person?
Kylix hands over with the context it already captured, so the caller does not repeat themselves.
Where do I see what happened on a call?
Every call is logged in your Inbox with its outcome, next to your chat, Instagram, SMS and email conversations.
Which plan includes Voice?
Voice is in beta and included on Growth and above. See Pricing for plan details.
Can I try it?
Book a demo and we will walk you through a call on your own catalog.