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CHANNELS / HELPDESK INBOX

Every channel in one inbox, with a human one click away.

Chat, DMs, WhatsApp, SMS and calls land in a single helpdesk. See what Kylix resolved, step in when a person is needed, and hand the thread back when you are done. Email is sorted too: Kylix works out whether each message is from a customer, a supplier, a creator or a salesperson, and does what you chose, whether that is reply, draft for your review, hand it to you or ignore it.

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Helpdesk inboxExample conversationKylix replying
I would like to speak to someone about a damaged item.
✦ KylixI am sorry about that. I have passed this to our team with your photos and order details, and a person will reply here.
WHAT IT DOES

Helpdesk inbox, handled end to end.

  • One inbox for all channels

    Every conversation, with customer and order context, in a single view.

  • Human handover

    Take over any thread. The agent pauses while you reply and picks up again when you are done.

  • Insights dashboard

    See which conversations Kylix resolved on its own and which were handed to a person, plus the topics customers ask about.

  • Plain-language flags

    Insights point to what needs you today, such as repeated questions or conversations waiting on a person.

AvailabilityAll plans3 steps to connect

REVENUE PLAYS

Grow revenue from every conversation.

  • Revenue won, in the dashboard

    See the orders and revenue attributed to DM sales and, on Growth and above, to campaigns and creator codes, next to the conversations Kylix resolved.

DM sales are included from Starter. Campaigns are available on Growth and above.

See all revenue plays

HOW IT CONNECTS

Already included

The inbox comes with your plan. Insights and the resolved-versus-handed-over view are on Starter and above. The sales dashboard starts at Starter; campaign reporting is on Growth and above.

  1. Connect your first channel.
  2. Conversations appear in the inbox automatically.
  3. Reply from the inbox whenever a person should step in.
ALL CHANNELS

One agent behind every channel.

Put Kylix on Helpdesk inbox.

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14-day free trial on every plan.

Helpdesk inbox — Kylix Agent