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CHANNELS / VOICE (BETA)

Answer the phone without hiring a phone team.

Callers get the same knowledgeable agent that handles your chat and DMs, and every call lands in your helpdesk alongside the other channels.

See pricingBook a demo
VoiceExample conversationKylix replying
Hi, I wanted to ask about the status of my subscription.
✦ KylixOf course. I can see your plan is active and your next shipment goes out Friday. Anything you would like to change?
WHAT IT DOES

Voice, handled end to end.

  • Natural conversations by phone

    The agent talks through order status, product questions and policies in plain spoken language.

  • Knows your brand

    Same products, tone and policies as your other channels, so answers stay consistent.

  • Calls logged in your inbox

    Every call is recorded in the helpdesk with its outcome, so nothing disappears into a voicemail box.

  • Escalate to a person

    Callers who need a human are handed over with the context already captured.

AvailabilityGrowth and above3 steps to connect

HOW IT CONNECTS

Switch it on from the dashboard

Voice is in beta and included on Growth and above.

  1. Choose Voice in your dashboard.
  2. Provision a number and review the greeting.
  3. Place a test call and go live.
ALL CHANNELS

One agent behind every channel.

Put Kylix on Voice.

Start free trialBook a demo

14-day free trial on every plan.

Voice — Kylix Agent