Comparison · Competitor details as of November 2026
Kylix vs Intercom Fin
Fin is Intercom's AI agent, priced per outcome and able to sit on top of the helpdesk you already use. Kylix is an AI agent for ecommerce with flat monthly plans. Here is how they differ.
At a glance
Competitor details as of November 2026
| Topic | Kylix | Intercom Fin |
|---|---|---|
| Pricing model | Flat monthly plans, each with included conversations. No per-resolution or per-message fees. When you use a plan's conversations you move up a plan to keep answering new ones. | Per outcome: you pay when Fin resolves a conversation. Fin can work with your current helpdesk, and Intercom also sells helpdesk plans priced per seat that include Fin.[1] |
| Starting price | From $19 a month for 50 conversations, website chat only. Starter is $149 a month for 1,000 conversations, with Instagram DMs and website chat. Growth is $599 a month for 5,000 conversations, with all channels. | From $0.99 per Fin outcome. The pricing page says no seats are required for Fin on its own.[1][2] |
| Channels | Website chat, Instagram DMs, WhatsApp, email, SMS (add-on) and voice (beta), in one inbox, with a Shopify connection. Lite and Basic are website chat only, Starter adds Instagram DMs, WhatsApp starts on Growth. | Email, web chat, phone, Instagram DMs, Facebook Messenger, WhatsApp and Slack.[2] |
| Setup | Self-serve, about an hour: connect Shopify, add your site or brand documents, switch on a first channel. No developer needed. | Not confirmed on the vendor's pages |
| Free trial | 14-day free trial on every plan. A card is added at signup and nothing is charged until day 15. | A free trial is offered. The pricing page does not state its length.[1] |
Choose Intercom Fin if
- You already run a helpdesk and want an AI layer on top of it.
- You need phone support handled by the AI, or Slack as a channel.
- You prefer to pay only for resolved outcomes and your volume is hard to predict.
Choose Kylix if
- You are an ecommerce brand without a helpdesk and want one agent, inbox and bill.
- You want a flat monthly price with conversations included, so a busy month does not change the bill.
- You want the agent to sell in the DM, not only resolve support questions.
Common questions
- Which costs less, Intercom Fin or Kylix?
- Fin is listed from $0.99 per outcome, so 100 resolved conversations cost from $99 and 1,000 from $990, plus any helpdesk plan you choose. Kylix Starter is $149 a month for 1,000 conversations. Per-outcome pricing is cheaper at low resolved volume and a flat plan is cheaper at high volume. Compare against your own numbers.
- Does Kylix have a free trial?
- 14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.
- How current is this comparison?
- Fin details were read from Intercom's and Fin's own pages in November 2026 and are linked under Sources. Prices and plans change, so check Intercom before you buy.
Sources
Every claim about Intercom Fin comes from the vendor's own pages, read in November 2026. Vendors change prices and plans, so check their page before you decide.
- Intercom pricing page (Fin pricing)https://www.intercom.com/pricing · read November 2026
- Fin, AI agent for Instagram, WhatsApp, Facebook and Slack (March 13, 2026): channelshttps://fin.ai/learn/fin-ai-agent-social-channels-instagram-whatsapp-facebook-slack · read November 2026
Trademarks belong to their owners. Kylix is not affiliated with Intercom Fin; product names appear as plain text for comparison only.
Try Kylix on your own store
14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.
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