Which costs less, Gorgias or Kylix?

It depends on your volume. Gorgias charges for the helpdesk by ticket volume and for the AI Agent per automated interaction ($1.00 on monthly billing), so the bill moves with how many conversations the AI resolves. Kylix Starter is $149 a month for 1,000 conversations, with no per-resolution fee. The two products also do different jobs: Gorgias includes a full helpdesk. Compare against your own numbers.

How current is this comparison?

Gorgias details were read from Gorgias's own pages in November 2026 and are linked under Sources. Prices and plans change, so check Gorgias before you buy.

Comparison · Competitor details as of November 2026

Kylix vs Gorgias

Gorgias is an ecommerce helpdesk with an AI agent on top. Kylix is an AI agent for chat and DMs with a shared inbox. Both work with Shopify. Here is how they differ on price, channels and fit.

At a glance

Competitor details as of November 2026

Kylix vs Gorgias: At a glance
Topic	Kylix	Gorgias
Pricing model	Flat monthly plans, each with included conversations. No per-resolution or per-message fees. When you use a plan's conversations you move up a plan to keep answering new ones.	The helpdesk is priced by monthly ticket volume, never per agent. The AI Agent is billed per automated interaction, only when it resolves a conversation without a human.^[1]^[2]
Starting price	From $19 a month for 50 conversations, website chat only. Starter is $149 a month for 1,000 conversations, with Instagram DMs and website chat. Growth is $599 a month for 5,000 conversations, with all channels.	Helpdesk from $10 a month for 50 tickets. AI Agent: $1.00 per automated interaction on monthly billing or $0.90 on annual billing, and $1.50 for each interaction beyond the plan's allowance. Gorgias's plan guide also says the AI Agent starts at $250 a month as an add-on.^[2]^[3]
Channels	Website chat, Instagram DMs, WhatsApp, email, SMS (add-on) and voice (beta), in one inbox, with a Shopify connection. Lite and Basic are website chat only, Starter adds Instagram DMs, WhatsApp starts on Growth.	Helpdesk: email, live chat, social media, text and voice. AI Agent: email, live chat, SMS, Instagram DMs, Facebook Messenger and WhatsApp. Voice and SMS are add-ons priced by volume.^[1]^[2]
Setup	Self-serve, about an hour: connect Shopify, add your site or brand documents, switch on a first channel. No developer needed.	Not confirmed on the vendor's pages
Free trial	14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.	7-day free trial. No credit card is required to start.^[3]

Choose Gorgias if

You want one helpdesk for email, chat, social, text and voice tickets, with the AI agent as a layer on top.
You prefer to pay by ticket volume and only pay for the AI when it resolves a conversation.
You need voice or SMS support and are happy to buy them as add-ons.

Choose Kylix if

Your priority is an agent that answers and sells in Instagram DMs and website chat, not a ticket queue.
You want a known monthly bill: flat plans with conversations included and no per-resolution fees.
You want to start small. Kylix starts at $19 a month for 50 conversations, website chat only.

Common questions

Which costs less, Gorgias or Kylix?: It depends on your volume. Gorgias charges for the helpdesk by ticket volume and for the AI Agent per automated interaction ($1.00 on monthly billing), so the bill moves with how many conversations the AI resolves. Kylix Starter is $149 a month for 1,000 conversations, with no per-resolution fee. The two products also do different jobs: Gorgias includes a full helpdesk. Compare against your own numbers.
Does Kylix have a free trial?: 14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.
How current is this comparison?: Gorgias details were read from Gorgias's own pages in November 2026 and are linked under Sources. Prices and plans change, so check Gorgias before you buy.

Sources

Every claim about Gorgias comes from the vendor's own pages, read in November 2026. Vendors change prices and plans, so check their page before you decide.

Gorgias pricing pagehttps://www.gorgias.com/pricing · read November 2026
Gorgias, official information page (AI Agent pricing and channels)https://www.gorgias.com/llm-info · read November 2026
Gorgias blog, How to choose the best Gorgias plan (updated May 14, 2026): plan prices and trialhttps://www.gorgias.com/blog/gorgias-plan · read November 2026

Trademarks belong to their owners. Kylix is not affiliated with Gorgias; product names appear as plain text for comparison only.

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14-day free trial on every plan. A card is added at signup and nothing is charged until day 15.

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